- Amazon Music recently capitalized on increased demand by adding 98 million songs to its platform.
- However, if you upgrade to Amazon Music Unlimited for $9 a month, Prime members can only play individual songs.
- Some Amazon Music users have posted on Twitter and LinkedIn to criticize the update.
Amazon Music recently added 98 million songs to the streaming platform’s music library for free, with no ads for Prime members. However, some users are not satisfied.
Before the expanded music catalog, Amazon Prime members could access up to 2 million songs to stream with a simple search or download songs for offline listening without internet service. However, with the new update, music can only be played in shuffle mode. This means users cannot play individual songs from artists, albums, or playlists. To do this, the user will have to pay an additional $9 per month for Amazon Music Unlimited.
Such changes have caused some Amazon Music users to complain about the loss of certain features on Twitter.
1 user tweeted on Amazon Help I am seeking a partial refund as I have lost all music purchased prior to the update. “Your music app is no longer available,” she tweeted. “Maybe you should turn on the radio.”
Tweeted by another user The platform is in “absolute chaos” after his daughter’s Amazon echo smart speaker started playing random songs on shuffle.
Amazon Music users have also expressed their frustrations with LinkedIn. Some said the playlist disappeared and they couldn’t play the songs. Others said they were so frustrated with the update that they removed Amazon Music entirely in favor of streaming music on rival platforms like Spotify and Pandora.
An Amazon spokesperson did not immediately respond to an insider’s request for comment before publication.
Amazon has expanded its music catalog to take advantage of growing demand among current members for a wider selection of music, Jamil Gani, vice president of Amazon Prime, told The Wall Street Journal. According to data from Earthweb, Amazon Music’s user base surged from 2 million to more than 68 million worldwide when it launched in 2007. That’s his 10% of the total music streaming market.
Still, Amazon Music lags behind its rivals in user numbers. In contrast, Apple Music has 88 million users and Spotify has 433 million users.